We do not accept returns or exchanges unless the item you purchased & the item you received differ. If you receive an inaccurate item, please contact us at beyondballoonsto@gmail.com, with details of the product and the discrepancies. 

Eligibility for partial refunds are determined by case. If your refund request is accepted, you we receive it via original payment method.

You can always contact us for any return questions at beyondballoonsto@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.